Carpet Cleaners E11 Privacy Policy
This Privacy Policy explains how Carpet Cleaners E11 collects, uses, stores and protects personal data of customers and prospective customers in the E11 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Carpet Cleaners E11 services provided to customers and prospective customers located in the E11 area, whether you contact us online, by post, or in person.
Who We Are
Carpet Cleaners E11 is a local carpet and upholstery cleaning service operating in the E11 area. For data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, home address, billing address, service address, and contact details such as telephone number and any online contact details needed to communicate with you.
Service and booking information, such as dates and times of appointments, details of the services you request, access instructions for your property, and any notes relevant to the provision of our services.
Payment and billing information, such as records of payments you make to us, the amount, date and method of payment, and invoices. We do not store full card details if you pay by card through a third party payment processor.
Communication records, such as messages or correspondence you send to us, enquiries about our services, feedback or complaints, and our responses.
Technical and usage information, where relevant when you use our online services, such as basic device and browser information and pages viewed. This information is only used to improve our services and maintain security.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question or provide feedback. We also collect information when you provide details at the time of service so we can complete the work safely and effectively.
In some cases we may receive your details from another person, for example if a family member, landlord, tenant, property manager or other third party books our services on your behalf. In such cases, we will treat your personal data in accordance with this Privacy Policy.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We need to process your personal data to provide our services to you, including handling your booking, carrying out the cleaning work, issuing invoices and managing payments.
Compliance with legal obligations. We may process personal data to comply with applicable laws, for example bookkeeping, tax records and responding to requests from regulatory authorities where required.
Legitimate interests. We may process personal data for our legitimate business interests, provided your rights and interests do not override these. This may include managing and improving our services, responding to customer enquiries, maintaining business records, protecting our business and preventing fraud.
Consent. In some situations, we may ask for your explicit consent to use your data for a specific purpose, such as sending certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage carpet and upholstery cleaning services, including issuing quotes, confirming bookings, planning visits, and completing the work at your property.
To communicate with you about your booking, answer your enquiries, and provide customer support.
To issue invoices, process payments, track balances and keep appropriate financial and accounting records.
To manage our relationship with you, including handling feedback, resolving complaints and improving the quality of our services.
To maintain safety and security for our staff and your property, for example by keeping access instructions and relevant safety information.
To comply with legal and regulatory requirements, and to establish or defend legal claims where necessary.
To send you information about similar services that may be of interest to you, where this is permitted by law and you have not opted out.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
Customer and booking records are generally retained for a period that allows us to respond to questions about past work, manage repeat bookings, and comply with tax and accounting rules. Financial and invoicing data is kept for the minimum period required under applicable tax and financial regulations.
Where we rely on your consent for a specific use of your data, we will retain that data for as long as your consent remains valid or until you withdraw it, whichever occurs first, unless another lawful basis applies.
When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These parties only process your data according to our instructions and are required to keep it secure and confidential.
Such processors may include:
Providers of scheduling or booking tools used to manage appointments and allocate work.
Accounting or invoicing services used to issue invoices and maintain financial records.
Payment processing services used to handle card or electronic payments where applicable.
Information technology and hosting providers that support our systems and data storage.
We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary for business operations, compliance or legal claims. Where required by law, we may disclose personal data to public authorities or law enforcement agencies.
We do not sell your personal data to third parties.
International Transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data. These safeguards may include the use of standard contractual clauses or other mechanisms approved under data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who have a business need to know it, using secure systems where possible, and providing guidance to staff and contractors on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have various rights in relation to your personal data. These include:
The right of access. You can request a copy of the personal data we hold about you, together with information about how we use it.
The right to rectification. You can ask us to correct any inaccurate or incomplete personal data that we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
The right to restrict processing. You can ask us to restrict how we use your data in certain situations, for example while we are considering a request you have made to correct it.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests, and you can object at any time to the use of your data for direct marketing.
The right to data portability. In some situations, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transfer it to another organisation.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew it.
You also have the right to raise concerns with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns directly.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our use of personal data, or changes in law. The latest version will always apply to the personal data we hold about you. If we make significant changes, we may take additional steps to bring these to your attention where appropriate.
